Shipping policy

SHIPPING POLICY

MONTI ships to the countries and regions currently available for selection at checkout.

If a destination cannot be selected during checkout, we are currently unable to accept an order for delivery to that location.

SHIPPING COSTS

MONTI offers free standard tracked shipping to the destinations currently supported by our store, unless a different shipping charge or optional delivery service is clearly displayed at checkout.

No minimum order value is required for free standard shipping unless expressly stated with a specific promotional offer.

Any available premium or expedited shipping option and its cost will be displayed before payment.

ORDER PROCESSING

Orders are normally prepared and shipped within 1–2 business days.

Orders placed during weekends, public holidays or exceptionally busy promotional periods will begin processing on the next business day.

Processing time is separate from the estimated delivery time.

Once an order has entered the preparation or shipping process, we may no longer be able to change its products, color, size, personalization or delivery address.

PERSONALIZED ORDERS

Products personalized with a name or another custom detail may require additional preparation time before shipping.

Please carefully check all names, spelling and personalization details before placing your order.

Once personalization has started, the order generally cannot be changed or canceled.

ESTIMATED DELIVERY TIME

Most orders are delivered within:

5–8 business days after shipping

This is an estimated delivery timeframe and not a guaranteed delivery date.

Delivery times may vary depending on the destination, carrier and local delivery network. If a different estimated delivery time applies to your destination, it will be displayed on the website or at checkout.

Business days exclude Saturdays, Sundays and applicable public holidays.

Delivery may occasionally take longer because of circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Public holidays
• Customs or border processing
• Transport disruption
• Incorrect or incomplete shipping information
• Unusually high order volumes

TRACKING YOUR ORDER

When tracking information becomes available, it will be sent to the email address provided with your order.

Tracking updates may take up to 48 hours to appear after the order has shipped. This does not necessarily mean that the package has not been dispatched.

You can follow your delivery through our Track My Order page:

https://montidog.com/pages/track-my-order

If the tracking information has not updated for several business days, contact us at support@montidog.com.

FULFILLMENT PARTNERS

To provide our products and tracked international shipping, some orders may be prepared and shipped directly by one of our trusted fulfillment partners.

This does not affect your order protection, return rights or access to MONTI customer support.

The name of a fulfillment or delivery partner may appear on tracking information or shipping documentation.

CUSTOMS, DUTIES AND IMPORT CHARGES

Any applicable shipping charges, taxes, customs duties or import fees will be handled as stated on the product page, in the shipping offer or at checkout.

Where the website or checkout states that duties and import charges are included, customers should not normally be asked to pay an additional customs or import fee when receiving their order.

If duties or import charges are not expressly included, local customs authorities or delivery providers may apply charges according to the rules of the destination country. These charges may be the customer’s responsibility where permitted by law.

If a carrier requests an unexpected payment, contact us at support@montidog.com before paying it.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check the following information carefully:

• Full name
• House, apartment or building number
• Street name
• City
• State, province or region where applicable
• ZIP code or postal code
• Country
• Contact email address
• Telephone number where requested

If you notice an error, contact us immediately. We will try to update the address, but we cannot guarantee that a change can be made once processing has begun.

If an order has already shipped, the carrier may not be able to change or redirect the delivery address.

We cannot be responsible for delivery problems caused solely by incorrect or incomplete information entered by the customer. Additional shipping charges may apply if the order must be sent again.

FAILED OR REFUSED DELIVERY

If delivery cannot be completed because the address is incorrect, the recipient is unavailable, the package is refused or it is not collected from the carrier, the package may be returned to us or to our fulfillment partner.

If the package is returned, contact us at support@montidog.com.

Additional shipping charges may apply before the order can be sent again when the failed delivery was caused by incorrect customer information, refusal or failure to collect the package.

If the delivery failure was caused by MONTI or the carrier, we will provide an appropriate replacement or refund without charging the customer additional shipping costs.

ORDERS MARKED AS DELIVERED

If tracking shows that your package has been delivered but you cannot locate it:

• Check around the delivery location
• Ask other members of your household
• Check with neighbors or building staff
• Look for a delivery notice
• Contact the delivery carrier

If the package is still missing, contact us at support@montidog.com as soon as possible so that we can investigate with the carrier.

A delivery scan does not automatically prevent us from investigating a genuinely missing package.

LOST OR DAMAGED PACKAGES

If your package appears to be lost in transit or arrives damaged, email us and include:

• Your order number
• The email address used for the order
• Photographs of the package and product if damaged
• A photograph of the shipping label
• Any relevant tracking information

Once the issue has been reviewed and confirmed, we will offer an appropriate replacement or refund.

Please retain the product, packaging and shipping label until the claim has been resolved, as the carrier may require photographic evidence.

MULTIPLE ITEMS AND SEPARATE PACKAGES

Products included in a Complete Walk Set are normally prepared together. However, some products may occasionally arrive in separate packages.

If only part of your order arrives, check your shipping confirmation for additional tracking numbers.

You may also contact us at support@montidog.com before reporting the entire order as missing.

DELIVERY DELAYS

A delayed package is not automatically considered lost.

If your order has not arrived after the estimated delivery period, contact us at support@montidog.com. We will review the tracking information and, where necessary, open an investigation with the delivery provider.

Please allow the carrier a reasonable period to complete its investigation. This does not limit any rights available to you under applicable consumer protection laws.

If we cannot ship your order within the timeframe communicated at checkout, we will notify you and provide the option to accept the delay or cancel the unshipped order for a full refund.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible at support@montidog.com.

We cannot guarantee changes or cancellations after processing has begun.

If the order has already shipped, it must be handled in accordance with our Return & Refund Policy.

CONTACT US

For delivery or tracking assistance, contact:

MONTI
Website: https://montidog.com
Email: support@montidog.com

Customer support normally responds within 1–2 business days, excluding weekends and public holidays.