Refund policy

RETURN & REFUND POLICY

At MONTI, we want you and your dog to be happy with your order. This policy applies to orders delivered within the United States. Please read it carefully before requesting a return.

30-DAY RETURN POLICY

You may request a return within 30 days of the date your order is delivered.

To start a return, email us at support@montidog.com and include:

• Your order number
• The email address used for the order
• The reason for your return
• Clear photos if the product is damaged, defective or incorrect

Please do not send an item back before contacting us. Once your return has been approved, we will provide the return instructions and the correct return address.

Items returned without prior authorization or sent to an unauthorized address may not be accepted.

After your return is approved, the item must be shipped within 14 days.

RETURN CONDITIONS

To qualify for a return, the product must be:

• In its original condition
• Unwashed and undamaged
• Clean and free from pet hair
• Returned with its original packaging, accessories and promotional items

You may carefully try the harness on your dog indoors to check the fit.

We reserve the right to reduce or refuse a refund if the product has been worn outdoors, washed, damaged, altered, returned dirty, covered in pet hair or returned incomplete.

CHANGE-OF-MIND RETURNS

If you change your mind, you are responsible for the cost of returning the product.

We strongly recommend using a tracked shipping service and keeping your proof of shipment. MONTI is not responsible for returned packages that are lost or damaged in transit.

Original shipping charges, including expedited or premium shipping charges, are non-refundable unless required by applicable law.

No reference to “free returns” should be understood to apply to change-of-mind returns unless a prepaid return label was expressly provided by MONTI.

WRONG SIZE

If you ordered the wrong size, contact us at support@montidog.com. We will help you identify the most suitable replacement size.

Size exchanges are subject to product availability.

The customer is responsible for the cost of returning an incorrectly selected size. Any additional shipping charge for a replacement will be disclosed before the exchange is confirmed.

MONTI will cover reasonable return and replacement shipping costs if we sent you the wrong size or an incorrect product.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your item is damaged, defective or different from what you ordered, contact us within 30 days of delivery and include clear photographs of:

• The product
• The packaging
• The shipping label
• The damaged or defective area

Once the issue has been reviewed and confirmed, we will offer an appropriate replacement or refund.

MONTI will cover reasonable return shipping costs for confirmed damaged, defective or incorrect items. We may provide a prepaid return label or another approved return solution.

Normal wear and tear, accidental damage, misuse, improper cleaning and damage caused by incorrect sizing are not considered manufacturing defects.

PERSONALIZED PRODUCTS

Products personalized with a name or another custom detail cannot be returned or exchanged because you changed your mind, ordered the wrong size or submitted incorrect personalization information.

Please carefully review all names, spelling and personalization details before completing your order.

This restriction does not apply if the personalized product is damaged, defective, incorrectly personalized by MONTI or materially different from what was ordered.

COMPLETE WALK SETS AND FREE GIFTS

If you return a Complete Walk Set for a full refund, every item included in the set must also be returned.

This includes:

• The harness
• The matching leash
• The matching poop bag holder
• Any other physical promotional gift included with the order

If an item or complimentary gift is missing, used, damaged or not returned, its reasonable individual value may be deducted from the refund where permitted by law.

Digital guides do not need to be returned.

SALE ITEMS

Sale items may be returned under the same conditions described in this policy unless they were clearly marked “Final Sale” before purchase.

A promotional price or bundle discount does not automatically make an item final sale.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after the returned product has been received and inspected.

Your bank, credit card provider or payment service may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, contact us at support@montidog.com.

Refunds cannot be issued to a different card, payment method or person.

ORDER CANCELLATIONS AND CHANGES

If you need to cancel or modify your order, contact us as soon as possible at support@montidog.com.

We cannot guarantee that an order can be changed or canceled once processing has begun.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

If we cannot ship your order within the timeframe communicated at checkout, we will notify you and provide the option to accept the delay or cancel the unshipped order for a full refund.

NON-RETURNABLE ITEMS

The following items cannot be returned for change-of-mind reasons:

• Personalized or custom-made products
• Digital products that have already been delivered, downloaded or accessed
• Gift cards
• Items clearly marked “Final Sale” before purchase
• Products damaged through misuse, improper care, alteration or normal wear and tear
• Products returned outside the return period
• Products returned without prior authorization

These restrictions do not limit any rights you may have if an item is damaged, defective, incorrect or materially different from its description.

RETURN SHIPPING

Return shipping costs for change-of-mind returns and incorrectly selected sizes are the customer’s responsibility.

MONTI will cover reasonable return shipping costs for confirmed damaged, defective or incorrect items.

Returns must be sent only to the return address provided by our customer support team. Do not send a return to the address printed on the original package unless our team specifically instructs you to do so.

CONTACT US

For questions about returns, exchanges or refunds, contact:

MONTI
Email: support@montidog.com
Website: https://montidog.com

Customer support normally responds within 1–2 business days, excluding weekends and public holidays.

This policy does not limit any rights available to you under applicable federal or state consumer protection laws.